Privacy Policy
This Privacy Policy sets out the data processing practices carried out through the use of the Internet and other electronic communications networks by Crown [Lift Trucks Ltd] ("Crown", "we", "us", "our").

Privacy is important to Crown and therefore we will process the data and information that you provide to us or that we may receive from our website in compliance with the Data Protection Act (1998).

By registering for any services on our website or by providing any information to us, you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.

Information Collected

We collect personal information from visitors to our website every time that you e-mail us your details and through the use of online forms.

We collect additional information automatically about your visit to our website.

The information collected from you may include but is not limited to:

1 your name, address, landline or mobile telephone numbers, fax numbers and e-mail address;

2 your company name and contact details;

3 your position within your company;

4 information collected from you when you contact us; and

5 details of transactions you carry out through our website and the fulfilment of your orders.

Our policy is not to ask for sensitive personal data – that is data relating to: race or ethnic origin; political opinion; religious or other similar beliefs; trade union membership; physical or mental health; sexual orientation; and / or criminal records. We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this Privacy Policy, or as explained at the time you provide the information.

Use of Personal Information

We process personal information collected from you and collected via our website for the purposes of:

1 providing and personalising our services;

2 dealing with your enquiries and requests;

3 administering orders and accounts relating to our suppliers and customers;

4 maintaining information as a reference tool or general resource;

5 providing you with information about products and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and

6 notifying you of any changes to our services.

Disclosures

We will only disclose personal information that you provide to us to our staff and to third parties, who act for us for the purposes set out in this Privacy Policy or for other purposes approved by you, including our group companies and business partners (including our suppliers, distributors and dealers), government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf. These parties process information, fulfil and deliver orders, process credit card payments and provide support and other services on our behalf.

Some group companies or third parties may be located outside of the European Economic Area ("EEA") and your data may be processed by staff operating outside the EEA who work for us or for one of our suppliers or distributors. Countries outside the EEA do not always have strong data protection laws however we will always take steps to ensure that your information is used by third parties in accordance with this Privacy Policy. By submitting your personal data, you agree to this transfer, storing and processing.

We may also:

1 disclose personal information that you have provided through our website to persons or companies that we retain to carry our promotions or other activities for which you have registered or in which you have otherwise asked to participate; and

2 allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by mail or by telephone.

If you change your mind about being contacted by these companies in the future, please let us know by contacting us at the details specified below.

We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you personally.

Other Websites

Our website may contain links to other websites which are outside our control and which are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their Privacy Policy, which may differ from ours.

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Access Right

Under the Data Protection Act 1998, you are entitled to see the personal information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.

If you wish to correct or update the personal information that we hold about you or if you choose to opt out in the future from any communications that you may initially agree to receive, please contact us at Crown Lift Trucks Ltd, Tollbridge House, 133-135 Windmill Road, Sunbury on Thames, Middlesex, TW16 7EF, telephone 845-850 92 76, fax 845-850 92 77.

Contact Us

If you have any comments, queries or requests relating to our use of your personal information or any questions relating to this Privacy Policy, please contact us at Crown Lift Trucks Ltd, Tollbridge House, 133-135 Windmill Road, Sunbury on Thames, Middlesex, TW16 7EF, telephone 845-850 92 76, fax 845-850 92 77.

We reserve the right to revise or supplement this Privacy Policy from time to time and any changes we may make will be posted on this page and, where appropriate, notified to you by e-mail.